General

TRIPOPPO INC. reserves the right to update or amend these Terms at any time prior to you making a reservation. An up-to-date copy of these Terms is accessible on TRIPOPPO INC. website www.tripoppo.com. The Terms as listed online when completing a reservation are those that control.

Reservation

You can make a reservation by visiting www.tripoppo.com, call 1-844-275-6776 or contact your travel agent.

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is TRIPOPPO INC. liable for any errors or omissions in the information provided by you to complete the reservation.

Pricing
You may switch to CAD or USD currency by clicking the upper right hand side button on our website’s home page. For CAD currency, the tour departure cities will be within Canada. For USD currency, the tour departure cities will be within USA. Our product（trip and service） pricing is based on per person, and based on two people sharing a room/cabin, except specific promotion. Our product pricing is subject to change at any time prior to receipt of full deposit.

Payment

A non-refundable deposit is required at the time of reservation. Deposit amount US$450/person/trip unless otherwise as indicated.

Full payment is required by the final payment date of each trip or service you reserved. You may find each tours’ final payment date on our website and invoice.

If final payment has not received by the payment deadline, your reservation will be cancelled by TRIPOPPO INC. The deposit and other paid services will also be forfeited.

Reservations that made after the final payment date require full payment at the time of reservation.

Your reservation is confirmed when your full deposit payment is processed. The invoice is your confirmation of reservation.

For airfare-inclusive package, additional payment may be required for international flights before the final balance due date. Full airfare payment is required at the time of issuing the flight tickets. After air ticket issued, if passenger would like to make any cancellation or changes to the issued flight will result in airline penalties at passenger’s own expense.

In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, TRIPOPPO INC. reserves the right to correct the price and guest’s invoice.

Flight Schedule

Most of our tour flight schedules will have one stopover; and the connection time will be within 5 hours. In case the flight connection time is more than 5 hours or there is more than one stopover, our agent will reconfirm the flight option with you before purchasing. If your departure city is different from the tour’s main gateway, our agent will also contact and provide add-on flight options to you. 

DIY Itinerary surcharges

Our air-inclusive package is using group air ticket; any changes from the scheduled flight itinerary may incur additional costs. Other related arrangements including but not limited to transfers, accommodation, are at an additional cost as well.

Single Supplement Surcharge

To ensure your safety and privacy, a single supplement fee will apply to all solo/single travelers that would like to have their own room/cabin during the trip. You may find the detail single supplement cost from our website’s tour page or flyer.

Gratuities
Complete tipping guidelines are provided with final travel documents and on each program's tour flyer and brochures. Tipping amounts are based on the tour itinerary and length and are subject to change. The amount payable for each tour is shown in the tour descriptions and TRIPOPPO INC. will advise the exact amount required per person at the time of booking.

Cancellation

By customer

All cancellations must be submitted in writing to TRIPOPPO INC., and cancellation penalty will be based on the date that the written cancellation is received.

Land Tours:

1.     60 days prior to departure: loss of deposit plus any administration fees

2.     59-46 days prior to departure: 35% of tour cost plus any administration fees

3.     45-31 days prior to departure: 50% of tour cost plus any administration fees

4.     30-16 days prior to departure: 75% of tour cost plus any administration fees

5.     15 days or less prior to departure: 100% of tour cost

Administration fees: applied travel-visa cost, airline cancellation fees, insurance and any applicable amendments.

Cruise Tours:

1.     90 days prior to departure: loss of deposit plus any administration fees

2.     89-61 days prior to departure: 35% of tour cost plus any administration fees

3.     60-45 days prior to departure: 50% of tour cost plus any administration fees

4.     44-30 days prior to departure: 75% of tour cost plus any administration fees

5.     29-15 days prior to departure: 90% of tour cost plus any administration fees

6.     15 days or less prior to departure: 100% of tour cost

Administration fees: applied travel-visa cost, airline cancellation fees, insurance and any applicable amendments.

Cancellation

By TRIPOPPO INC.

TRIPOPPO INC. reserves the right to cancel or reschedule any trip departure for any reason, including but not limited to insufficient demand, strikes, lockouts, riots, stoppage of labor or Force Majeure Event.

In the event of cancelling by TRIPOPPO INC. prior to departure for reasons excluding Force Majeure. We can help you to rebook the same trip with a different departure date, or another similar trip, but there is no guarantee of availability. If the replacement trip has a price difference, we will refund or charge you the difference. In case of the rebooking option won’t work for you, TRIPOPPO INC. only responsibility is to refund the amounts paid by you for the reservation.

In the event of cancelling by TRIPOPPO INC. prior to departure or during your trip for conditions under Force Majeure, TRIPOPPO INC. will provide a future travel/booking credit for the portion of your trip impacted, except visa cost and any cancellation fees levied by airlines and other third parties. Future travel/booking credit will be redeemable for travel with TRIPOPPO INC. for one year from your original trip start date.

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

In the event of any cancellation, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Refusal of Carriage:

TRIPOPPO INC. retains the right to remove customers from our group for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behavior, or the carriage of prohibited substances and materials.

Hotel Description

Any hotel descriptions (Location, picture and map) are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. TRIPOPPO INC. has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.

Travel Insurance:

Having an extra coverage is always highly recommended, so you do not need to worry about any emergencies that can happen any time and anywhere. Please do not hesitate to ask our TRIPOPPO travel agent for your travel insurance quotation and coverage.

Baggage:

The standard check-in baggage allowance for most airlines is limited to one piece and must not exceed 20KG and carry-on baggage is limited to one piece and must not exceed 7KG. Airlines reserve right to change their baggage allowance at any time prior to your departure date. Please kindly check the most updated baggage allowance from airlines’ website.

Passport, Visa, and other travel documents:

A passport with a minimum of six months validity and at least have one blank passport page is required for customers travelling to all countries in our program. Non-Canadian or Non-US passport holders may incur additional visa fees. Visa costs are not included in tour packages unless specific note.

If guests choose to use TRIPOPPO INC.’s visa services, it is guest’s solo responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer. Any late responses from guests to provide complete visa required document, guests may be required to pay an urgent visa processing fee at the specified time.

TRIPOPPO INC. accepts no responsibility for any failure in this respect. TRIPOPPO INC. does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities TRIPOPPO INC.  cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.

Certain visa-exempt foreign nationals are required to obtain an eTA prior to departure. Canadian Passport holders require visas for: Australia, Armenia, Belarus, Cambodia, China, Egypt, India, Jordan, Kenya, Myanmar, New Zealand, Nepal, Russia, Tanzania, Turkey, Vietnam and Zimbabwe prior to departing Canada.

Airline Seat Assignment

Airlines and TRIPOPPO INC. reserve the right to change seat assignments at any time without notice, for any reason. Most airlines offer seats selecting option with an additional cost after ticket has issued. Some airlines or fare types do not allow pre-seat selection until departure date’s check-in time.

Passenger Agreement

All passengers must complete a Passenger Agreement prior to travel and, while doing so, formally accept TRIPOPPO INC. Booking Terms & Conditions, Release from Liability, Assumption of Risk, Photographic Release, Customer Service and Refund Claim Agreement. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. If passengers booking via other methods, a Passenger Agreement will be delivered via Fax/Mail/E-mail or other ways to passengers shortly after the time of booking. Travel documents (including Tour Confirmation/Invoice/Travel Visas) will not be released without a completed Passenger Agreement, and TRIPOPPO INC. reserves the right to cancel bookings and passengers will be subject to cancellation fees if without a completed Passenger Agreement.

Release from Liability: TRIPOPPO INC., its shareholders, directors, officers, employees and affiliates, (collectively “TripOppo”) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, cruise, boat, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. Independent contractors may utilize the “TripOppo” logo on signage or uniforms solely for identification purposes which does not signify “TripOppo” ownership, management or control. As a result, TRIPOPPO INC. is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, TRIPOPPO INC. is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, diseases and dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of TRIPOPPO INC. In addition, I release TRIPOPPO INC. from its own negligence and assume all risk thereof.

Assumption of Risk: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of TRIPOPPO INC., or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. I am also aware that I should not leave my tour group while traveling; leaving the group before the end of my trip no matter with/without notice to TRIPOPPON INC. may cause unexpected risk of any kinds. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for any and all risks of illness, injury or death and the negligence of TRIPOPPO INC. and agree to hold harmless and release TRIPOPPO INC. from claims of third party negligence. I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition that would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize TRIPOPPO INC. or my local ground handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.

Customer Service and Refund Claim: All customer service issues must be submitted in writing. Please notify us at your earliest convenience and no more than 15 days following your tour’s return date. Claims for refund of undelivered services must be accompanied by payment receipt(s) and local documentation. There will be no refunds for some unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. Airline flight cancellations and delays for any reason are not the responsibility of TRIPOPPO INC. Guests may submit their claims directly to the airline, TRIPOPPO INC. does not guarantee airline response. Complaints regarding to a hotel's standards or amenities should be addressed directly with the hotel's management. Refunds are not normally considered by hotels if they were not given an opportunity to address those complaints locally. Processing of claims will take up to eight weeks from the date TRIPOPPO INC. receives relevant documents. Refunds are processed to the credit card(s) originally used for payment, up to the total amount paid, with any remaining balance paid by cheque. These terms may not be changed by anyone other than an authorized representative of TRIPOPPO INC. and must be documented in writing. TRIPOPPO INC. is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employment of TRIPOPPO INC.